Montolit: Guaranteed Excellence
We are a company that stands behind its words with genuine, written guarantees.
We insure all our products against damage unintentionally caused as a result of an accidental event arising from a construction or manufacturing defect, even after the product has been delivered and placed on the market.
Our company, Brevetti Montolit S.p.A., uses and supplies materials that meet the strictest quality standards.
This reflects our commitment to professionalism and business ethics, setting our company above industry standards.
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🔴 Warranty on machine and equipment
All equipment manufactured by Brevetti Montolit S.p.A. is covered by a 2 (two)-year warranty starting from the date of sale, as indicated on the relevant proof of purchase (invoice, delivery note, or receipt).
Manual tile cutters, tile drilling tools, block splitters, and roof tile cutters are covered by a lifetime warranty against manufacturing defects, as determined exclusively by the Technical Department of Brevetti Montolit S.p.A.
Failures resulting from improper use, inadequate maintenance, or normal wear and tear are excluded from these warranties.
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🔴 PLUS warranty on used diamond tools (Core bits and blades)
A 2 (two)-year warranty is provided for diamond tools that have been used only briefly and are not yet worn, provided they show clear manufacturing defects, as determined exclusively by the Technical Department of Brevetti Montolit S.p.A.
The warranty does not cover tools damaged as a result of cutting materials other than those for which they were specifically designed, or due to improper use.
Claims concerning any cutting blade will only be accepted if wear of the diamond rim height does not exceed 20%.
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Returns management procedure
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1. GATHER THE FOLLOWING INFORMATION
- Details of the requesting company (registered company name).
- Name and contact details of the company representative who can be contacted for further information.
- A brief but comprehensive description of the issue.
- Photographs of the product, where useful to illustrate the problem.
- We recommend printing this notice so that you always have the procedure and Technical Support Service contact details available.
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2. SUBMIT YOUR SERVICE REQUEST THROUGH ONE OF THE FOLLOWING TWO CHANNELS
🔴For urgent service requests: WhatsApp
You can open a WhatsApp chat with our support team by scanning the QR code below with your smartphone:
Alternatively, click the following link: https://wa.me/message/HGHV4HGVOR2SJ1
🔴 For non-urgent service requests: Email
Send an email to service@montolit.com with the subject line "Service Request"
🔴 To request authorization to return a product
To initiate a return authorization procedure, send an email to service@montolit.com with the subject line "Return Authorization Request".
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